The operator said it was contacting “thousands of customers” with bookings departing through to mid-December to discuss options following the discovery of the Omicron variant of Covid-19.
Customers due to travel up to 17 December have until midnight on Tuesday (30 November) to cancel their holiday online for credit. However those booking through agents can amend their booking. The operator said it was contacting customers and agents with details.
An easyJet holidays spokesperson explained: “At the moment, credit is only available to redeem directly on our website, so we offer our trade customers the option to amend their holidays through their trusted travel agent.”
In a statement, the operator added that customers booking with an agent “should contact their agent to discuss their options”.
Matt Callaghan, easyJet holidays director of customer and operations, said: “We know this news might have affected some of our customers with imminent travel plans so, as ever, we want to be on their side and give even more flexibility at this time.
"That’s why we’re allowing cancellation for easyJet holidays credit or a free amend for travel agent bookings for anyone due to travel between now and mid-December, allowing them to rebook when the time is right for them.”
EasyJet airline, meanwhile, has extended its Freedom to Change policy to 31 March 2022, meaning customers can continue to change flights fee-free.
The airline’s Travel Restriction Protection will remain in place until 31 December 2022. If a trip is impacted by a lockdown travel ban or mandatory hotel quarantine, customers can receive a refund for their flights, even if they are still operating.
Tui UK also changed its booking conditions at the weekend and is now offering free amendments for those due to travel up to and including 19 December. However, the operator said it was “not able to offer refund credit notes”.
Jet2.com allows cancellations if in the seven days before outbound departure, the UK government enforces hotel quarantine because of red list restrictions or if the destination requires self-isolation on arrival and there is no option for clients to escape this by providing evidence of a negative test or proof of full vaccination.
Clients can also cancel if, in the seven days before outbound departure, the destination requires proof of full vaccination for children aged 15 and under who are currently not able to receive the vaccine in the UK.
