The consortium announced on Friday (23 June) all Hays branches will have their own Trustpilot page, allowing customers to leave feedback freely about their experiences.
“These changes are part of our strategy to continuously improve what we do and how we work to maintain our customers’ trust and loyalty,” said owner and chair Dame Irene Hays.
“We must adapt to meet the changing needs and expectations of everyone who trusts us to manage their precious holiday plans.”
Hays also said that the consortium had chosen Trustpilot for its ease of use and trustworthiness, while adding that being part of the Institute of Customer Service would give agents more access “to resources and support,” including staff training and networking opportunities.
