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It’s time for a new approach to protection when firms fail

Air
TTG Staff
29 June 2018

Last autumn’s failure of Monarch reminded the public and the industry of the reality of what can happen when an airline collapses: 110,000 customers had to be brought home and more than 300,000 forward bookings had to be cancelled.

Alan Wardle Opinion new

While the government felt the political pressure to bring home so many people who were stranded abroad, the case also highlighted the discrepancy in consumer protection between those who have booked packages and those who just booked a seat on the plane. Nearly 90% of passengers were in the latter category. For them to be brought home on the same terms as those who had paid for protection through the Atol scheme could be seen as undermining the value of buying protected travel.