Speaking to TTG at the Jet2 VIP agent conference on Thursday (25 November), head of trade sales Alan Cross said travel firms were left to respond in real-time to countries moving between traffic light categories, just as agents did.
"That was one of the most frustrating things for companies – and customers as well," said Cross. "There was just no notice. Everyone thought we knew about these things. But we’d be watching it unfold on the news just like everyone else.
"Agents would be contacting our teams asking, ’what are you doing about the flights tomorrow?’. We found out the same time they did."
