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On the Beach resigns Abta membership

Abta
Tom Parry
14 September 2020

On the Beach has resigned its Abta membership in a dispute over customer refunds relating to Foreign Office travel advice, the association has confirmed.

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Abta said the OTA had left “following ongoing discussions” around refunding customers when the FCO advises against all, or all but essential travel to a destination.

“We recognise that the widespread imposition of advisories against travel places many Abta members under enormous pressure regarding refunds,” an Abta spokesperson said.

“But Abta has consistently maintained that the underlying obligation to refund remains, as has been the longstanding practice of the travel industry, and this has not changed as a result of Covid-19.

“Abta believes this is important to ensure consumer confidence in the package holiday market.”