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OTA pays further £1 million in refunds after legal threat

Government
James Chapple
1 March 2021

Lastminute.com has paid back customers a further £1 million in refunds after it was threatened with legal action by the Competition and Markets Authority (CMA).

It comes as consumers rein in discretionary spending as the cost of living soars

Last month, the CMA said the OTA had failed to meet a previous commitment to return in excess of £7 million in outstanding Covid refunds to more than 9,000 customers.


The authority confirmed on 12 February the OTA still owed more than £1 million to some 2,600 customers, despite signing formal undertakings with the CMA in December.