Tui’s chief Fritz Joussen defended the company’s decision to have certain amber destinations on sale from the UK in the next month – such as Greece – despite transport secretary Grant Shapps’ comments that amber and red destinations should not be visited unless essential.
“When you are amber you have a choice. We are not here to educate customers but serve them,” said Joussen following the release of Tui Group’s financial results this morning.
He added later: “Nobody can say we don’t put safety first.
“It’s not my judgement to say something is yellow, green, red. It’s for authorities to say that.
“When you put things to amber you put a lot of obligations to customers.
Get unlimited access to the latest travel industry news and analysis, comment on articles and sign up to newsletters.
Register for free
Already registered? Login here or below.
Having difficulty logging in? Try these tips, or contact support@ttgmedia.com
Tui’s chief Fritz Joussen defended the company’s decision to have certain amber destinations on sale from the UK in the next month – such as Greece – despite transport secretary Grant Shapps’ comments that amber and red destinations should not be visited unless essential.
“When you are amber you have a choice. We are not here to educate customers but serve them,” said Joussen following the release of Tui Group’s financial results this morning.
He added later: “Nobody can say we don’t put safety first.
“It’s not my judgement to say something is yellow, green, red. It’s for authorities to say that.
“When you put things to amber you put a lot of obligations to customers.
“We are not in the business to educate customers. We’re in the business to follow the rules, do safe holidays and be customer-centric. That’s what we are.
“If customers want to book they book.”
He suggested that customers were optimistic the advice would be reviewed.
Take our Matchmaking quiz to discover the agencies who are best-suited to your requirements. Select the option that describes your current situation below:
New to travel New to homeworking Travel trade professional Experienced homeworker
