Which? campaign tone 'very disappointing' – Abta

Luke Petherbridge told TTG’s Keep Your Business Alive seminar last week Which?’s messaging “lacked nuance”, something he said was particularly disheartening given the organisation’s 10-point plan was, in some areas, “not far off” Abta’s stance.

“They’re acknowledging there’s a problem with refunds in the time frames in the [package travel] legislation, and saying government should do something about that,” said Petherbridge.

“We agree; we don’t agree with their one-month window, but we essentially agree on the point that the window is impossible and needs to be moved.”