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'I turned an underperforming Tui store into an award-winning success story – here's how I did it'

Tui's 'Terrible Two' Debbie Palmer and Julie Anderson were at the top of their game when Palmer left the branch they shared to go and turn around a failing store – so what happened when their friendship was put to the test?

'She was pure light': how Kuoni's Lauren King is honouring the memory of daughter Bebe, killed in the Southport attack

Bebe King was one of three children killed in the 2024 Southport attack – but her parents are determined to ensure her memory never fades

Line aims to host 100 UK agents on new ship launching in 2028

Crystal Grace will be Crystal's first new build ship in a quarter of century when it launches in 2028

Inside the hidden haven of MSC Yacht Club on the latest TTG Luxury Journey

There was only one possible conclusion – this man could read my mind. I hadn’t ordered a starter, despite eyeing up a Caesar salad on the menu, yet here one now was placed in front of me. My theory was confirmed when a small plate of petit fours also arrived for dessert. The restaurant waiter grinned. “I thought you might like these”. He was right.

Agency working round the clock to get new shop ready for peaks

After being forced to close its Barrowford branch in August 2021, the award-winning travel agency now has three shops in Crosshills, Bingley and Skipton

'What should have been a run-of-the-mill trip became a tactical operation'

As a high-profile LGBTQ+ influencer, Jake Graf was apprehensive about travelling to the US for a travel convention – but did his fears become a reality at the border check?

New tourism minister talks up her 'positive' experiences using travel agents

Stephanie Peacock praises travel agents but stops short of backing a campaign encouraging people to use them

'We hope to open before Christmas': Beverley Travel hires ex-Ashley Adams staff and switches expansion focus following agency closure

Travel agents Natalie Codd and Royston Potter join Beverley after Driffield's Ashley Adams closed in August – and have already been making some stand out bookings

From scoring goals to booking holidays for famous friends: the Premier League footballer who became a Travel Counsellor

James Weir made his Premier League debut for United in 2016 – the same day Marcus Rashford made his – and now sells holidays for a living

Barnt Green Travel Lounge sets up homeworking division as in-house staffing costs rise

Agency to expand through additional homeworkers rather than new salaried staff

‘He’s my why’: the agent running a marathon a week in honour of her late father

Claire will run 50 marathons this year to raise money for Dementia UK as well as industry charity Reuben’s Retreat

Silver Travel Advisor secures second premises and hints at further retail expansion

Brand expands to Southwell in Nottinghamshire and is seeking more following success of first shop in Sheffield

Kelly Cookes reveals why she ignored the ‘myths’ about InteleTravel after joining from Advantage

Cookes tells TTG she has already heard from several suppliers who want to work with homeworking agency's UK-based agents

'The missing piece of our puzzle': InsideAsia names India as its first new destination for three years

Operator, which has been working on the launch for several years, debuts range of 12 cultural adventures to "underserved" destination

'We're committed to inspiring the trade': Cunard to host more than 160 agents during Clia Cruise Week

The luxury cruise line said the experience will help agents 'immerse themselves in the Cunard proposition and build confidence' when selling its products

Agent ready to expand into new premises and launch events programme to drive bookings

Craig Goodridge has enjoyed huge success since jumping into retail as a one-man-band two years ago, and now feels the time has come to secure a larger premises in Sheffield

Virgin Voyages to 'explore' luxury cruise market as Brilliant Lady arrives in UK

SJ Walker, Virgin Voyages’ UK sales director, believes there’s an ’overlap’ with what luxury customers want and what the line offers

'Travel's new power couple' bringing domestic bliss to the shop floor

Claire and James Smith’s romance was an unlikely one – so how are they making things work now they’re also working together?

Agents share top priorities when choosing suppliers

Having access to the best contacts at a tour operator is among the most crucial factors when deciding who to work with, travel advisors shared during the finale lunch for Pure Luxury: The Masterclass.

New Holiday Village agents 'hit the ground running' with flurry of 'complex' £50,000 cruise bookings

Nicki Bryan and Hemali Iverson worked together at Baldwins Travel’s Lewes shop in Sussex for four years before setting up their own businesses under the Holiday Village brand this summer

‘They asked me to track down an 80s sports star!’: agents reveal their clients’ most outlandish demands

From reunions with 80s cricket stars to international baby formula deliveries, the sky’s the limit when it comes to what agents will do for their clients – three top agents share some of their most remarkable asks with TTG

AE Expeditions sales chief vows to crack ship visit 'issue' ahead of agent overnights next year

Andrew Turner said agents enjoyed the two recent overnight ship visits in Scotland before highlighting how these educationals still had their limitations

'Old school' agent pivots with new lifestyle venture to meet clients' evolving expectations

Jesse Sharp’s Celsius London will offer a wide range of lifestyle management services as luxury travellers’ expectations evolve.

Travel Village shares vision to cement itself as a 'national brand'

The Blackpool-based agency and cruise specialist, which operates the Southampton Cruise Centre brand, has shop in the seaside town plus close to 100 homeworkers dotted across the country