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Business advice

How customer data platforms can help agents market and sell more effectively
Customer data platforms (CDPs) allow travel firms to create a unified client database for a personalised experience. Gemma Robaczynski, head of EMEA at CDP Twilio Segment, answers our questions.
The myriad benefits of D&I training
Training staff on diversity and inclusion can raise awareness, fight racism and shift mindsets. Abra Dunsby speaks to two professionals to glean their learnings.
30 Under 30: Meet Luke Harris
Luke Harris of Party Hard Travel talks to Abra Dunsby about his passion for the industry and inspiring other young people to make it happen.
In TTG: Stalled summer, US flux and cruise restart
The August edition of TTG assesses the impact of the latest travel rules and progress towards a resumption of UK-US travel, while in features we take a deeper dive into UK spa breaks and D&I training
Advantage launches 'Hello Suitcase' sales confidence campaign
"Hello Suitcase" aims to support members by giving them the confidence to sell during a "continued period of uncertainty"
30 Under 30: Meet Karen Musgrave
Karen Musgrave tells Madeleine Barber everything she loves about her role as PR and communications manager at Barrhead Travel
The importance of male allyship in travel
There still aren’t enough women in senior positions in travel – but men can help, as part of a new Male Allyship Network being launched for the industry. Daniel Pearce reports
In TTG: August restart hopes; Travel Day of Action; Adam Stewart interview
July’s edition of TTG explores the ever-changing travel landscape facing the trade, with expert analysis and features – as well as several interviews and exclusives with industry leaders
How to raise funds for your travel business without going to the bank
Julia Weeks, associate in the corporate team at London law firm Goodman Derrick LLP, explains how travel businesses can raise funds without going to the bank.
Mel White of White's Travel on the highs and lows of the month of June

A good word for the month of June was “transition”. We are in a transitional period of moving forward as an industry and we all have to remain optimistic. 

Good things are coming, and we must sit tight and hang in there as best?we can. We are also in a transitional period as an agency. Having joined Advantage Managed Services (AMS) in April, we have had plenty to do, learning the new systems and setting things in motion. The financial support and marketing opportunities are really helpful and we’re now part of a massive family, which gives us the confidence to move forward.

Attraction World to offer summer internship programme
The Birmingham-based business partnered with University College Birmingham (UCB) to host the course
Three specialists talk selling LGBT+ holidays
Three new LGBT+ travel specialists talk to Abra Dunsby about surviving the pandemic and offer tips for selling LGBT+ friendly holidays
30 Under 30: Meet Lisa Wheway
Lisa Wheway, UK and Europe senior sales manager for Unique Caribbean Holidays, the UK tour operator for Sandals and Beaches Resorts, talks to Abra Dunsby about taking hurdles in her stride.
The perks of promoting lesser-visited destinations
Tom Denton, head of new business at marketing agency Digital Visitor, offers agents advice on promoting lesser-known destinations.
How to refresh your agency on a budget
A fresh coat of paint can bring a new lease of life to your agency while enticing customers. Abra Dunsby hears from agents that have refreshed their stores on a budget.
How to navigate the new cruise customer journey
The way clients choose, book, prepare for and take a cruise has changed dramatically over the past 15 months. Madeleine Barber looks at what agents need to consider when marketing and selling summer sailings
'Connect emotionally with the reason you fell in love with travel'
"Perhaps nobody has felt the sting of uncertainty and fluctuation than those of us working in the travel"
Webinar: How to increase your online conversion with intuitive
Learn more about travel technology provider intuitive’s newest solution, DealFinder, and how it can improve website user experience as well as increase conversion
How to spot and deal with fake online reviews of your business
Fake reviews could mean losing out on a customer, even as holiday bookings increase. Steph Heasman, global director of customer success at review and customer insights platform Feefo explains how to spot them.
30 Under 30: Meet Abi Devaney
Marella Cruises’ Abi Devaney talks to Madeleine Barber about her career highlights, adapting to the pandemic and the importance of self-belief in building success
Careers Advice: The benefits of mentorship
In these turbulent times, having a mentor could help you make the right career or business decisions. Abra Dunsby gleans advice from travel’s mentors and mentees.
The business owners connecting travel companies with freelance talent 
Top Network Group’s experts offer advice to travel companies looking to thrive post-pandemic, while connecting them a pool of travel professionals seeking project work. Abra Dunsby finds out more.
Swords Travel on launching a homeworking division
TTG Top 50 champion Swords Travel enhanced business by launching a homeworking division. Abra Dunsby finds out more from owners Mark and Stuart Swords.
Why it’s vital we fight fraud in travel 
Tony Sales, fraud expert at We Fight Fraud Live, believes fraudsters will be looking to hitch a ride when people are allowed to travel again. He offers his advice on staying safe online and protecting data.