Agents from the high street firm, based in South Shields, worked until midnight on Friday (26 November), from 5am to 10pm on Saturday (27 November) and throughout Sunday (28 November) to support affected clients, hotels and rail companies.
On Friday (26 November), the firm had seven customers stranded in Edinburgh after 84mph winds saw rail lines to Newcastle closed.
Agents advised the affected individuals that the rail companies had organised rail replacement coaches – but the A1 and other roads back to England were closed due to the high winds, so the customers found themselves with no way home.
