Airline refund backlog 'substantial' – CAA

Launched in May, the review is investigating Covid refund policies for flight-only bookings across all UK airlines, as well as international airlines operating flights to and from the UK.

The CAA says it has published guidance for carriers and consumers, and that it supports airlines offering vouchers and rebooking alternatives in lieu of refunds "where it makes sense for consumers".

However, in the first major update on the review’s progress, the CAA said it had reiterated to airlines they must provide cash refunds for cancelled flights where requested by passengers.