Gold Medal’s new boss has vowed to address issues with the operator’s agent call centre, and recruit 100 new staff as it – like the rest of travel – seeks to recover from the Covid pandemic.
Speaking during TTG’s Agenda 2022 seminar on Tuesday (1 February), managing director Simon Applebaum said: “I think we need 100 heads by next peaks just on Gold Medal. A lot will go into our sales centre because we expect capacity to continue to ramp up.
"We’re asking a lot of our agents through peaks, so we need more bodies. We want a mix of really experienced travel people, but also people from different backgrounds and give them a brilliant education.”
Get unlimited access to the latest travel industry news and analysis, comment on articles and sign up to newsletters.
Register for free
Already registered? Login here or below.
Having difficulty logging in? Try these tips, or contact support@ttgmedia.com
