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Heathrow slammed after passport control target missed

Government
Tom Parry
13 August 2018

Delays at Heathrow passport control left passengers queuing for more than two-and-a-half hours last month, figures have revealed.

Airport queues have caused long delays and seen passengers miss flights

There was only one day during July when UK Border Force achieved its target of processing 95% of passengers from Britain and outside the European Economic Area (EEA) within 45 minutes, according to data obtained by Virgin Atlantic.

The longest queue time occurred on July 6 when non-EEA visitors spent up to two hours 36 minutes waiting in immigration queues.

Virgin Atlantic said it had seen US passenger numbers increase by 20%, and was calling for urgent action to reduce waiting times and “extend the warm welcome visitors deserve”.