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'It's time to focus on experience and break down people's preconceptions'

Cruise
Chris Townson
19 July 2023

At times, we can be rather set in our ways. It’s human nature to become creatures of habit, and to rely on tried and tested formulas – if it ain’t broke, don’t fix it.

Out in the Tulips Uniworld

Uniworld's river cruises offer opportunities to get off the beaten track in the Netherlands

But this can limit our experiences and opportunities in both our personal lives and our professional lives. I see it all the time in our business when it comes to customer profiling.

Having worked in the river cruise business for a long time, I am all too aware of the stereotypes – the typical river cruise customer, the older couples looking for some cultural immersion at a slower pace.

Yes, it’s an experience that suits that demographic very well, but it’s so much more.