“Agents will be critical to the cruise sector’s return – we won’t do it without them,” Ben Bouldin, the newly appointed chair of Clia UK and Ireland and Royal Caribbean vice-president EMEA, tells TTG confidently.
“There are too many protocols and requirements, too many changes and nuances, and too much adversity in the world right now for us not to need those complexities explained clearly by an agent,” he says.
Meeting over Zoom the day after it was announced he would be taking up the role of chair, and speaking alongside Clia UK and Ireland director Andy Harmer, Bouldin describes the new position as “a real honour”, having only joined the travel sector eight years ago.
Get unlimited access to the latest travel industry news and analysis, comment on articles and sign up to newsletters.
Register for free
Already registered? Login here or below.
Having difficulty logging in? Try these tips, or contact support@ttgmedia.com
