Ryanair boss Michael O’Leary believes his airline will “emerge stronger” from the coronavirus pandemic, based on its responses to previous industry crises.
In a letter to customers released on Saturday (14 March) the low-cost carrier’s chief executive said he was “truly sorry for any inconvenience the Covid-19 crisis may be causing you and your family”.
“Over the last 35 years we have faced many crisis situations and, on every occasion, thanks to our customers and our people, Ryanair has emerged stronger. Thank you for your patience,” he wrote.
“We are well prepared to face these challenging times and we are working hard to put the safety of our people and customers at the forefront of all our services.”
Addressing Ryanair’s suspension of Italy services last week, O’Leary said staff had been helping customers move on other Ryanair flights so they could travel home.
“All customers who were due to travel on a flight that was cancelled have received an email advising them of their rights, and how to get a refund or free move,” he said.
“In the coming weeks we expect that governments may impose further changes to our flight schedule and any affected customers will be notified by email. We will continue to comply with all WHO and Easa guidelines and we will follow any travel restrictions that are imposed.”
O’Leary said he wanted to reassure customers Ryanair was doing “everything we can to minimise risk”, outlining a number of health and safety procedures including its in-cabin air filters and enhanced overnight aircraft cleaning.
“We hope these policies will reinforce your confidence so that you can book your flights with Ryanair, as this Covid-19 crisis will pass and life will return to normal,” he added.