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Ryanair under fire over 'rip-off' fares inflated by currency conversion

Air
James Chapple
14 June 2019

Which? has renewed its call for the CAA to investigate Ryanair’s use of dynamic currency conversion when selling flights, claiming the practice is inflating air fares by up to 6%.

Ryanair Website.jpg

Ryanair displays the price of its tickets in the currency local to customers’ departure airport, meaning flights from France, Italy or Spain are advertised in euros rather than sterling.


However, Which? says when customers enter their card details at the end of the booking process, the price switches to pounds and automatically applies an exchange rate, found by Which? to often be unfavourable against market rates.


The option to pay instead in local currency rather than pounds – typically cheaper – is obscured in a “more information” link, with Ryanair warning opting out of the exchange could result in the fare costing “significantly more”, said Which?.