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Sophie Griffiths: Investment in the human touch is welcome news for us all

High street
Sophie Griffiths
21 October 2019

Less than two weeks after Hays Travel announced the biggest agency deal of the decade, the shocks keep coming. First it was Barrhead Travel which, just a day after Hays’ deal, set out plans to expand its own retail footprint by up to 100 stores.

Hays Travel, Mold

Hays excelled thanks to the experience and ethics of its staff

Barrhead then raised further eyebrows with the appointment of three former Thomas Cook chiefs, including Chris Mottershead, to spearhead its expansion. Travel Counsellors has also been busy, recruiting more than 30 ex-Cook employees.

And all the while, Hays has been re-opening former Cook shops, with more than a third up and running as TTG went to press.