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TTNG creates guide detailing new-look customer journey

Economy
James Chapple
24 July 2020

The Travel Network Group has created a guide the new-look passenger journey, designed to help members allay clients’ fears about travelling amid the coronavirus pandemic.

The CAA has issued more than 600 fines to airlines for failing to ensure passengers have the correct Covid paperwork

Members can tailor the step-by-step guide to suit each client’s journey; it covers the airport experience, the flight and transit, arrival in-destination, and the holiday experience.


TTNG said the guide would allow members to prepare clients’ for changes to the familiar travel journey, and alleviate any anxieties during the booking process or pre-travel.


Topics include where and when face coverings or masks should be worn when travelling, what to pack for the journey, new airport arrival times, and changes to airport and airline protocols – including the strict new cleaning and hygiene regimes in the terminal and onboard.