TTNG creates guide detailing new-look customer journey

Members can tailor the step-by-step guide to suit each client’s journey; it covers the airport experience, the flight and transit, arrival in-destination, and the holiday experience.

TTNG said the guide would allow members to prepare clients’ for changes to the familiar travel journey, and alleviate any anxieties during the booking process or pre-travel.

Topics include where and when face coverings or masks should be worn when travelling, what to pack for the journey, new airport arrival times, and changes to airport and airline protocols – including the strict new cleaning and hygiene regimes in the terminal and onboard.

New mandatory paperwork, such as Spain’s sanitary control form (FCS) and the Public Health Traveller Locator form for return to the UK, is also covered, as is what to expect in-destinations, such as changes to transfers, new hotel and accommodation protocols, and what’s different about eating out and at attractions.