With coronavirus hitting headlines on a daily basis and entire countries going into lockdown, what are your and your clients’ rights if a trip is cancelled?
We’ve pulled together a list of the cruise lines, airlines and operators that have made temporary changes to their booking policies in light of the ongoing Covid-19 crisis.
Updated by TTG on 18 March, 10.45am.
Clia has announced all ocean cruise lines will be suspending cruise ship operations from US ports of call for 30 days.
P&O Cruises and Cunard
Both lines have revealed an interim policy for guests with bookings departing prior to 31 August 2020. All guests booked to sail ahead of the date can cancel 48 hours before departure and receive future cruise credit, redeemable against any sailing until the end of March 2022.
Guests booked before 11 March [date of policy announcement], and travelling before August, will have additional onboard credit applied to their booking.
Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises
All sailings have been suspended from March 13 until April 11. Customers on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022. Guests who do not wish to have the 125% future cruise credit will receive 100% refund of the fare paid. Agent commissions on the cancelled cruises would be protected.
Meanwhile can cancel existing and new bookings up to 48 hours before embarkation for sailings through to 30 September 2020.
Customers who decide to cancel will receive cruise credit, which can be used for any itinerary operating worldwide until 31 December 2022.
Royal Caribbean International, Celebrity Cruises, Azamara and Silversea
Following Clia’s announcement, Royal Caribbean Cruises Ltd is suspending cruising in the US for 30 days. From 13 March Royal Caribbean International, Celebrity Cruises, Azamara Club Cruises and Silversea have paused their US sailings.
Elsewhere, the lines are allowing guests to cancel their bookings up to 48 hours before departure.
The initiative applies to all sailings on or before 31 July 2020. Guests will receive credit for their cruise fare usable on any sailing of their choice in 2020 or 2021.
From 13 March, MSC is launching a Flexible Cruise Programme. This means any booking for travel on or before 30 June can be amended for a trip scheduled until 31 December 2021.
People with cruise-only tickets can change their booking up until 48 hours before departure and people with fly and cruise bookings can change the date 96 hours before.
MSC has said the new bookings must be within the same geographical area as the original trip.
Hurtigruten guests can change their booking to another of the cruise line’s trips.
This applies to bookings before 30 April for departures until 30 June 2020, for rebooking between 1 July 2020 to 1 July 2021.
Passengers can cancel their booking up to 48 hours before departure and receive future cruise credit for use until 31 December 2020 for travel before 31 December 2021.
Trips scheduled for 1 August to 15 October can be cancelled up to 30 days before sailing.
CMV has suspended all sailings for six weeks and is aiming to restart operations on 24 April. All impacted passengers will be offered a full refund or a future cruise credit of 125% of the value of their cruise plus other onboard benefits. The future cruise credit can be used to purchase any published cruises featured in CMV’s 2020 and 2021 programmes and must be booked by 31 July 2020.
Marella Cruises has canceled all sailings due to travel between 14 and 28 of March. The Tui-owned line said impacted customers would be "proactively notified and automatically issued a full refund".
Bookings made between 16 March and 1 May, for departures until 31 August, can be cancelled for free up to 30 days before departure date.