Deben Travel boss Lee Hunt has urged fellow agency owners to pressure their card payment providers for greater support after incurring costly charges when refunding on credit cards.
Challenging chargebacks requires close collaboration (Credit: iStock)
Hunt told TTG’s One Week At A Time series on Monday (6 July) he had written to Barclays after paying almost £12,000 in processing fees.
In recent weeks other agents have reported incurring charges - paying fees to make the original booking and being charged again to refund it – the SPAA branded the problem “a perfect storm”.
Hunt said Deben had lost money on some bookings, prompting him to “start a dialogue” with Barclays around how to try and limit the problem.
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