Rhys Griffiths, head of travel at law firm Fieldfisher, said the biggest problem for the trade following Monarch’s closure on October 2 had been finding replacement flights for customers with forward bookings – which many agents then had to foot the bill for, after mistakenly telling customers that flight-only bookings were Atol-protected.
The CAA lifted its Atol requirement for Monarch flight-only sales in December 2016.
