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Booking.com ‘still misleading consumers’ despite CMA action – Which?

Hotels
James Chapple
19 September 2019

Consumer champion Which? says Booking.com is continuing to mislead customers with pressure-selling tactics despite a crackdown by the Competition and Markets Authority (CMA).

Which? said Booking.com ‘had not yet sufficiently cleaned up its act’

Spot checks by Which? on six websites the CMA earlier this year ordered to make changes to their practices found Booking.com was continuing to flout the rules, with a number of its “only one room left on our site” claims failing to give an accurate picture of availability.


Besides Booking.com, Expedia, Agoda, Hotels.com, ebookers and Trivago were all subject to CMA enforcement action over pressure selling, misleading discount claims, the effect of commission on search results and hidden charges.