Accounts for the 18-month period to 30 April 2021 saw a loss before tax of £34.2 million, compared to a profit in the 12 months ended 31 October 2019 of £4.9 million.
The 18 months were described as “the most challenging period in the history of Hays Travel Group”. During it, total transaction value fell 34%, with £1.47 billion in new bookings, but £726 million in cancellations and amendments.
In an introduction to the Companies House filing, Hays Travel chair Dame Irene Hays said: “Not only were we severely impacted by the Covid-19 pandemic in March 2020, in November 2020, we lost our founder John Hays.”
