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Hotel booking sites to be investigated

Hotels
Rob Gill
27 October 2017

Hotel booking sites are to be investigated by the UK’s consumer watchdog to examine whether they are “misleading” customers.

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The Competition and Markets Authority (CMA) has launched the probe because it is concerned about the “accuracy and presentation of information on sites” which could stop holidaymakers from finding the best deal and potentially break consumer law.

As part of the investigation, CMA has written to hotel booking sites to ask for more information to understand how they operate.

If the sites are found to have used “false or misleading” practices or claims that break consumer law, then CMA said it could take enforcement action.