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Leader: One system to rule them all

Atol
Pippa Jacks
9 November 2016

When the Lowcosttravelgroup went bust this summer, the fact that most customers were refunded by their credit or debit card provider led some to question whether there was even any point in Atol anymore.

Pippa Jacks Leader

That was the context of our TTG debate last week, which saw regulation experts come together to thrash out what they perceive to be the best possible future for financial protection in the UK travel industry.

They all agreed that travel companies paying in to some sort of fund remains the best way to look after customers’ money. But insisted the current system, whereby travel bookings are protected by methods ranging from Atol licensees and accredited bodies to Abta depending on the type of holiday, makes it unreasonably complicated for the consumer.