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On the Beach calls on trade to return RCN cash to clients

Atol
Rob Gill
7 June 2021

Online travel agency On the Beach is calling for the travel industry to return cash to consumers which is tied up in Refund Credit Notes (RCNs) issued in 2020.

Simon Cooper said carriers hold a “crazy” amount of power over consumers due to a lack of competition on certain routes

The trade has been issuing RCNs to customers whose holidays have been cancelled since the start of the pandemic in March 2020. Atol financial protection for these RCNs has been extended to the end of September 2022.