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Operators boosting commission is a good start, but there’s more to do

Regulation
TTG Staff
6 September 2017

Agents have praised the operators that have so far announced a commission boost to offset the impacts of the card surcharge ban next year, but many believe more needs to be done to address the issue.

Current protection measures flawed and overlapping

Challenging chargebacks requires close collaboration (Credit: iStock)

Last week, Kuoni announced it would increase commission for independents by 0.5% – effective from January for all transactions – as The Payment Services Directive 2 (PSD2) will prohibit agents from charging fees to customers for the use of debit and credit cards.


This means it will fall to them to cover the costs levied by banks and credit card firms – something Abta has called to be reviewed.


Kuoni’s move follows Aito’s recommendation last month that its operator members pay additional commission when PSD2 is introduced.