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Pirie: 'Abta PTR changes will open Pandora’s box of horrors'

Atol
Tom Parry
27 April 2020

Kane Pirie, leader of the Right to Refund consumer campaign, has written to Abta asking the association to “reconsider their position” over changes to the Package Travel Regulations and the issuing of credit notes.

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The call came as Right to Refund neared 20,000 online signatories backing its cause, advocating “a simple but targeted grace period” to reimburse consumers for their cancelled holidays.

Right to Refund says customers “who are financially distressed” must be refunded within 14 days of cancellation, while other refunds “need not be processed” until 17 September.

Pirie, managing director of Vivid Travel, said Right to Refund’s proposals are “fair and balanced”.