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Campaign Business Media Brand of the Year 2020
Travel Media Awards Trade Publication of the Year 2020 - Print & Online

Examples of the safety protocols Tui will operate


• Staggered boarding in small groups
• Customers and crew will be required to wear face masks on board our aircraft
• Optional pre-order of food and beverages
• Cashless payments on board flights
• Aircraft fleet already installed with high efficiency particulate air filter systems with vertical air flow providing fresh air quality during flight

Hotels and resorts

• Increased hygiene and cleaning standards in all our hotels and training of staff by independent auditors
• In a few countries, local regulations will allow self-service buffets for certain items (e.g. packaged food and beverages)
• Increased outdoor seating to be prioritised
• Alternative entertainment and sports programme avoiding close contact


• Increased hygiene standards onboard
• Health questionnaires, pre-boarding screening (for both crew and guests, e.g. temperature scan, staggered boarding)
• Max of 10 in kids’ clubs
• Limited number of guests in theatres, spa and gym
• No self-service restaurants

Destination experiences

• Digital updates to customers to ensure smooth meet & greet on arrival
• Increased hygiene procedures on board transfer busses and increased offering of private transfers
• Increased availability of outdoor activities, smaller groups and private tours
• 24-7 contact centre support available via text, email or Tui app, providing tailored destination advice, including support on local medical guidelines

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TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU