Recent well-documented staffing shortages have seen airlines make swingeing changes to their schedules, with British Airways and easyJet among those freely admitting that they have had to pre-emptively cancel some flights as a result, often running to dozens a day.
The issue was flagged by a number of agents in TTG’s latest Travel Agent Tracker survey, covering trading in April, with some agents claiming they’ve had to hire additional staff or work longer hours just to keep up with the fresh wave of admin – in many cases for trips booked prior to the pandemic.
