Responsible business

Inspiring figures sought for special Travel Industry Awards accolades

Outstanding entrepreneurs, diversity and inclusion trailblazers and travel industry icons are all being sought to enter three special TTG awards

Travel urged to discourage 'high-emission short breaks' and set up climate justice fund

The Travel Foundation has put forward proposals to help tourism combat climate change, including compiling an official list of destinations most at risk and discouraging short breaks, with ideas to be discussed at COP 30 in November

TTG seeks agent applications for new LGBT+ travel training programme

TTG has teamed up with Intrepid Travel and Virgin Atlantic to train up five travel agents and appoint them TTG LGBT+ Travel Ambassadors

Three airports told to improve disabled access but overall UK picture improving – CAA

Heathrow’s Terminal 3, Prestwick and Edinburgh airports are told to improve the way they cater for disabled passengers in the latest CAA examination of UK facilities

Lanzarote vows to be pickier about tourists in new ethical stance

Lanzarote has launched an ethical tourism campaign, saying it will be more selective in the type of visitor it targets

Five pledges agents can make right now to promote better animal welfare in travel

Animondial’s Daniel Turner shares with TTG a business commitment, principle and five red lines agents and operators can embed in their operations to promote an animal-friendly, nature-positive future

Agents share 10 simple steps to start reducing your carbon footprint

The first TTG Sustainable Travel Heroes workshop of 2025 included information to help agents reduce the carbon footprint in their homes and workplaces

‘I booked a couple to Brazil – now they live there!’: 5 times agents changed their clients’ lives for ever

TTG has challenged readers up and down the country to share the best ways in which they had an impact on their clients, showing that travel agents can change lives for ever – not just for the duration of a holiday

TTNG: 'We believe male mental health needs same level of support as menopause'

The consortium announced several initiatives to help members’ male members of staff with their mental health at its conference in Bucharest

Mary Portas leads changemaking line-up for new TTG Fairer Travel Event

Business guru and broadcaster Mary Portas will lead a line-up of trailblazing changemakers set to share their stories and advice at the first TTG Fairer Travel Event taking place next month

Cutting down to scale up: could working with fewer suppliers be better for agents' businesses?

Choosing the right supplier for your clients when there are hundreds, if not thousands, at your disposal can be a challenging task; TTG spoke to four agents who have decided the time is right to start fishing in a smaller pool

Agents – if something goes wrong, are you ready for when the spotlight falls on you?

As a travel agent, have you ever wondered about your responsibilities when something goes wrong for a customer on holiday? Or for that matter, one of your staff members on a fam?

‘It's comfortable and cosy’: why working from bed is key to this agent’s success

Paula Hansen, co-founder of World Accessible Holidays, lives with a chronic health condition that makes working from an office almost impossible

Outbound travel 'as important as inbound', insists tourism minister

Sir Chris Bryant tells Abta’s Travel Matters seminar he regards outbound tourism as important as inbound, recognising the UK would not be so well connected without it – particularly in the regions

Tour operator eases disabled clients’ safari ‘fear factor’ with simple tweak

Enable Holidays says the couple, who had dreamt of going on safari for years, has since gone on to book four more trips with the accessible tour operator.

Can travel embrace AI while retaining its human touch? Plus, 12 other ITT conference highlights

The war for talent, travel’s stand on DEI, and AI’s coming of age were among the key talking points at the 2025 ITT conference in Sardinia this week...

Northern Irish agency raises £10,000 for ‘emotional’ cause with extreme cycle

Oasis Travel cycled for 48 hours non-stop to complete the epic challenge.

Four dos and don'ts to avoid carelessness when promoting your green credentials

Sustainability strategist Rachel McCaffrey, a member of the We Are Llama travel marketing collective, explores how agents can keep their sustainability marketing the right side of regulations

Travel brands ‘need a bit more carrot and stick when it comes to decarbonising’

Felix Hamer, expedition line HX’s strategy manager (sustainability), said brands shouldn’t be afraid of admitting they are at the start of a journey, and should start taking whatever action they can – even if it starts with low-hanging fruit – with a focus on transparency rather than perfection in the first instance.

Next generation of industry talent 'won't put up with inaction on DEI'

While numerous big companies have publicly turned their backs on DEI, easyJet and Tui have revealed they are ’doubling down’ on inclusion – here’s why.

‘Pride isn’t just a symbol, it’s action – you either stand up, or stand back’

’It’s Pride Month – I’m celebrating," says Jo Rzymowska. "But I can’t ignore the growing urgency... You either stand up, or stand back’.

Intrepid expands hotel portfolio with Morocco and Tasmania properties

The two new additions are part of Intrepid’s strategy to grow its portfolio to 20 properties worldwide over the next three years

TTG 30 Under 30 to host fundraising pub quiz and live music night

The 2024/25 cohort will be raising money for the Marie Curie cancer care charity in support of Virgin Voyages business development manager Layla Davies, whose mum passed away in October from the disease

‘Accessibility is seen as a hassle’ – now one country is on a mission to drive change

Paralympian Ade Adepitan says too many in travel believe customers with accessibility needs “means extra work”