The Mandeville Hotel in London is switching its usual concierge team’s skills to offer a range of services to local residents and staff working at nearby hospitals such as St Mary’s.

April Hutchinson

Editor, TTG Luxury

April Hutchinson

Editor, TTG Luxury

The Mandeville in London is currently closed but aiming to help NHS workers

The Marylebone-based hotel’s Covid-19 initiatives include assisting with groceries, pharmacy pick-ups and offering wellbeing packages.

Local residents can email or call the team who can will accept orders and book in time slots throughout the week, with all deliveries complying with necessary Covid-19 precautions to ensure an entirely contactless process.

“This is a time we need to come together and support our community and those essential workers who are keeping us all safe. We have our team employed to ensure we can do what we can to help,” said general manager Chetan Bhanot.

Wellbeing packs of amenities are being offered by the hotel

The Mandeville is also donating “100 weekly “wellbeing boxes” to healthcare workers and local food banks”.

Staff who are working long hours and self-isolating as they cannot go to their usual homes will receive care packages including toothbrushes and toothpaste, shampoo and conditioner, bottled water and snacks, with The Mandeville working with Smarter Giving to ensure these essentials reach the staff.

The hotel is also rolling out a gift voucher scheme, matching any sales of vouchers until the end of June 2020 with a gifted one to NHS staff to be used over 18 months.

Whoever buys a voucher for themselves can also nominate someone who deserves it, and the hotel will send the equivalent voucher to them.

For stays booked from 1 July until the end of September, the hotel will also donate 20% to Cook-19, which collects donations, food and ingredients to turn into food hampers and restaurant-quality cooked meals for NHS key workers in isolation.