Richard Thompson said the luxury market has “the shortest distance to travel” in the industry to become inclusive and accessible for all, as it already places such a high emphasis on service, the guest experience and space per guest ratios. Thompson founded IncluTravel in January 2020, which verifies the accessibility and inclusion credentials of travel companies and properties through IncluCare, and offers a booking platform through IncluTel, supported by 360 Private Travel.
‘Luxury must lead the way in accessibility and inclusion’
Luxury
Charlotte Cullinan
13 December 2022
Disabled people represent the “last major untapped market” for the travel industry, and the luxury sector must lead the way in championing inclusion and accessibility, according to a leading specialist.
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