The association has included evidence from members, particularly SMEs, on the increasing problems they are facing with chargeback schemes in its communication to Scully.
Abta has highlighted problems such as “double dipping”, where customers are getting refunds from both the travel company and their card provider, late notification of chargeback claims, chargebacks lodged against the wrong trader in the chain, and difficulties with the dispute process.
Abta steps up campaign against ‘unfair’ chargebacks
Operators
Rob Gill
3 December 2020
Abta has stepped up its campaign against “unfair” credit and debit card chargebacks by writing to small business minister Paul Scully.
Register for free to continue reading
Get unlimited access to the latest travel industry news and analysis, comment on articles and sign up to newsletters.
Register for free
Already registered? Login here or below.
Having difficulty logging in? Try these tips, or contact support@ttgmedia.com
