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Airlines accused of ‘stalling’ on compensation payouts

Air
Rob Gill
27 November 2018

Several leading UK airlines have been accused of using “stalling tactics” over the payment of compensation to passengers affected by flight delays.

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Law firm Bott and Co said its research showed Tui Airways and easyJet were among the worst offenders for not settling compensation payouts until court proceedings had been issued by customers.

The firm’s research revealed that Tui only settled 29% of compensation claims before the start of legal action, while this figure was 55% for easyJet and 56% for Virgin Atlantic.

The best airlines for paying passenger compensation quickly were Thomas Cook (89% of claims paid before court proceedings), British Airways (90%) and Jet2 (91%), according to Bott and Co.