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Airlines want more protection from compensation claims

Air
Edward Robertson
24 April 2018

More needs to be done to protect airlines from having to pay compensation when they are not at fault for delays and cancellations.

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Speaking at Routes Europe 2018 in Bilbao on a panel session examining the state of aviation in Europe, European Regions Airlines Association (ERA) director general Montserrat Barriga said airlines are regularly held to higher standards than those applied in other industries.

She added more should be done to take the pressure off airlines from being held accountable for circumstances beyond their control.

Barriga added: "If it is out of the control of the airline, why should they be penalised? It doesn’t happen in any other business."

IATA regional VP Rafael Schvartzman agreed and added that only 5% of the delays were the fault of the airline.