Aito has blasted the government for its handling of the refund crisis in travel after it rolled back on guidance that appeared to formally endorse refund credit notes (RCNs).
The issue was thrown into confusion on Wednesday (13 May) with the emergence of a coronavirus bulletin from government-backed advice service Business Companion, dated 7 May.
The bulletin stated that while the Package Travel Regulations (PTRs) continued to apply, RCNs – which carry protection via Atol legislation – were "another increasingly popular alternative and will be financially protected in the event of future failed travel plans".
Get unlimited access to the latest travel industry news and analysis, comment on articles and sign up to newsletters.
Register for free
Already registered? Login here or below.
Having difficulty logging in? Try these tips, or contact support@ttgmedia.com
