Bevan began work on the scheme after the collapse of Thomas Cook whereby agents booking the operator’s B2B brands Gold Medal and Travel 2 would need to provide passenger contact information to be used – strictly – in emergency situations.
Speaking during TTG’s third Keep Your Business Alive seminar on Thursday (7 May), he said dnata Travel had “almost got that work done before Covid hit”, saying the policy – if finalised – would have helped due to the large-scale furloughing of travel agency staff.
