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CAA launches consultation into airlines' group seating policies

Air
Edward Robertson
5 February 2018

The CAA has launched an investigation into airline seating practices over reports that groups are deliberately split up if they don’t pay to sit together.

Win-win strategy

Research of more than 4,000 passengers travelling in groups of two or more last year has revealed just over half were told before booking their flights they would need to pay to ensure they could sit together.

A further 10% said they were told after making the booking with another 10% saying they would need to pay more to guarantee seats together.

Nearly half of all respondents said they believed they would be allocated seats together having booked as a group.

While different airlines may have different policies, as many as six in 10 of those who paid to sit together did so over fears they could be split up.