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If Only appoints new ground handler in Barbados & Antigua
If Only has appointed a new private ground handler in Barbados & Antigua, promising to alleviate some of the additional stresses and complications of travelling amid the Covid crisis.
Dedicated teams on both islands will be available day and night to act to offer a personalised concierge service; clients will be met from the aircraft and fast-tracked through security before taking a private transfer to their resort, minimising their time at the airport.
Additionally, with Barbados requiring visitors to take a second Covid test on arrival in their destination, the concierge team will ensure a smooth process.
Clients will be able to pre-book their test, which will be administered by a doctor in their room. If Only is promising a quick turnaround in order to minimise any isolation period.
Of the team on hand in Barbados & Antigua, who also serve sister brand Elegant Resorts, If Only said: "Their services are all the more important as agents and their clients attempt to navigate the travel landscape amid ever-changing Covid-19 protocols."
If Only general manager Gordon McCreadie said the move would encourage consumer confidence, and help agents secure bookings for when travel resumes.
"I think having this personal service and contact in destination will also be a huge selling point for agents to promote," said McCreadie. "In the past year, more than ever, I think consumers have really understood the value of human contact."
McCreadie added the team would further support the operator’s 24-hour contact service for clients, and would be able to service higher-end bookings and any more complex requests.
James Chapple
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