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Kane Pirie refunds campaign to support Abta's PTR mission

Atol
Tom Parry
9 April 2020

Kane Pirie’s campaign to oppose changes to the Package Travel Regulations around the issuing of credit notes will now support Abta’s proposed amendments.

Current protection measures flawed and overlapping

Challenging chargebacks requires close collaboration (Credit: iStock)

Pirie, managing director of tour operator Vivid Travel, had launched the It’s Right to Refund initiative “to protect consumers”, accusing other travel companies of “trying it on” with refunds.

He said vouchers in place of cash refunds were “unnecessary and very unfair” to customers.

In a new letter, Pirie said after “a number of discussions with Abta in recent days” and due to the “exceptional times” facing the industry, “Abta and [its] code of conduct is the best [approach] we have available”.