The two JG Travel Group brands last week whisked more than 500 customers from across the country away on an exclusive trip to Highclere Castle, made famous by ITV’s Downton Abbey, with new measures enforced onboard coaches, at the venue itself and at hotels.
Some 96% of the 87 customers surveyed about the trip later said they would be happy to travel again under the same conditions, and would recommend the experience to their friends.
When asked how they felt before the tour, a quarter said they felt nervous or wary, while 44% said they were optimistic or excited.
Asked the same question after the trip, if they were to take another trip under similar conditions, less than 10% said they were would be nervous or way – while more than 70% said they would be optimistic or excited.
Meanwhile, 91% said they felt the safety measures onboard the coach were sufficient, 87% the hotel and 98% the castle.
"It is wonderful to be back touring again and seeing so many customers with smiling faces," said Paul Mason, JG Group director of product and operations.
"The hard work is not over, and there is always room for improvement. We will continue to ensure all of our tours during these difficult times meet our high standards.
"We are delighted with the customer feedback and believe this is great news for the travel industry and customers who want to get out more in life."
