Not Just Travel has unveiled a new tool for members aiming to “simplify business, improve customer experience and boost sales”.
Its web-based system, Vision, features a workflow management programme, which automates tasks, follow-ups, communications and reports.
Vision allows for a more efficient sharing of information during the sales and customer service process and enables consultants to track various parts of a booking better than Not Just Travel’s previous platform.
Special projects manager Ed Ramsey said Vision would also allow the homeworking franchise’s members to craft better customer paperwork and communications.
He explained that by “reducing the number of touchpoints and systems” between members, customers and head office, there would be less opportunity for mistakes to occur.
“By consolidating our systems, we envisage that this will make life easier and faster for our consultants,” Ramsey said.