It follows the publication on Monday (18 July) of a new Aviation Passenger Charter outlining what passengers can expect if confronted with flight delays and cancellations this summer.
Consultation responses were concentrated around several main areas: accessibility, disruptive passengers, the border experience, complaints and compensation, and booking information.
Border experience
Border experience was flagged as a priority not just for airports, but respondents in general “with a clear view that there needed to be improvements”.
