Abta has again called on the CAA to publicly confirm refund credit notes (RCNs) are financially protected under the Atol scheme.
Industry bodies were seemingly taken by surprise when detail in a government-backed Business Companion Coronavirus Bulletin for travel, dated 7 May, confirmed RCNs would be financially protected.
The publication carries the Department for Business, Energy and Industrial Strategy branding, and that of the Chartered Trading Standards Institute.
An Abta spokesperson said: “If this had been confirmed earlier by government it would have helped avoid a lot of concern and confusion among customers.
“It would be helpful if the CAA could now also publicly confirm the same, as suggested by the current wording on its website.”