The CMA said that Sykes Cottages had now “reversed” its policy of not offering full refunds to customers whose holidays had to be cancelled due to Covid-19 after the authority threatened to launch court action against the operator.
Sykes will offer full cash refunds to affected customers who have not already rebooked, while also agreeing to convert credit vouchers to cash if requested by customers.
The company also has to provide the CMA with monthly reports on how many refund offers have been made and accepted.
These commitments apply to Sykes’ 24 businesses and brands, including Sykes Holiday Cottages, Pure Cottages Group and Carbis Bay Holidays.
