Consumer champion Which? is demanding airlines scrap their “rip-off” so-called “no show” clauses, which have seen some passengers hit with fines of up to €3,000.
Which? has joined forces with consumer groups across nine European countries to call for an end to the practice and warned airlines may be in breach of consumer law.
According to Which?, passengers who miss their outbound flight can be considered a “no show”, a clause usually “buried deep in airline terms and conditions”.
This allows airlines to cancel their connecting or return flights without refund and resell their seats.
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