Wizz Air will adopt a new “transparent” baggage policy next month that guarantees all passengers can bring one free carry-on bag into the cabin.
As of November 1, every passenger can bring a cabin case (measuring 40x30x20cm) onboard, while those passengers who purchase the low-cost carrier’s Wizz Priority boarding option will be allowed to carry a trolley bag (sized at 55x40x23cm) into the cabin as well.
Bookings without Wizz Priority made before October 10 for travel after November 1 will be upgraded with a free 10kg checked-in bag, while bookings with a checked-in bag will be upgraded with Wizz Priority.
Based on customer feedback and “the changing travel patterns”, Wizz has also introduced a 10kg checked-in bag option to “facilitate comfortable travel experience” with prices starting from €7.
Wizz said it believed its “clear and fair” policy would allow customers to choose more than 50 carry-on and checked-in baggage variations based on their individual preferences.
It also claimed the new baggage strategy would contribute towards quicker boarding time, a better customer experience and enhance its on-time departure performance.
Wizz's data revealed that more than 10,000 flights per year are affected by baggage-related delays.
Figures from the airline also show that in the past five years the average length of stay at a destination has continuously declined and now, one-in-three Wizz customers book trips for three days or less.
As a result of these shorter trips, Wizz said its passengers packed “light and smart” with every third passenger purchasing a checked-in bag, while only every seventh passenger opting for the trolley bag.
Johan Eidhagen, Wizz Air’s chief marketing officer, said: “Passengers want unbundled products and that is at the heart of Wizz Air’s ultra-low-cost model. We want to offer our customers the lowest possible fares as well as a transparent view of ticket pricing.
"By unbundling products and services, Wizz Air democratises travel and allows for a pay-per-need offer.
“We are delighted to introduce our new, transparent and fair-for-all baggage policy which offers the widest selection of baggage choices for our customers, while allowing a free carry-on bag for every passenger.
“We are convinced that our versatile offer of more than 50 baggage combinations will address the needs of our customers in a personalised manner and our passengers will continue to pay only for those services they want to use.”